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I can't say enough about it. Because I am deaf and unable to use the telephone all my communication with my children is done by email I needed an alternate mail method for times that the internet is down or having atemper tamtrum. The Mailbug fits the bill admirably.
Her unsteady fingers can still work it to read my emails from out of the country. I did not have time to tutor her on sending email.a little harder than reading.Will catch that next time.
I had to call several times and let it ring. 1 tiny problem was getting the 'set up' phone number to answer.
Mailbug is for my 86 yr old mom. The viewing screen is small; but works.
However, the representative was veyr nice. It works for her because you have to push 3 buttons with the words written on a screen below to view email.
It is best to write 2 short emails to keep from having to scroll too far (just an up and a down button).
The reason we purchased the mailbug is that she used the mailstation so much that she wore the letters off the keys. There was no down time for her to learn how to use it. As of Oct.
The LCD screen is more readable than the mailstation. The same day she set up the mailbug with her email address she was off emailing her daily group of friends and relatives. For us, there has not been a drawback in making this purchase.
We bought this mailbug for my mother-in-law to replace the mailstation she had. She uses the mailbug daily, many times through the day. She loves the mailbug.
2008, she is 81 years old. The mailbug has a better keyboard.
I sent up the address book for my mom and within minutes of that, she had sent her first emails from the mailbug. The customer service group, who I had to call to activate the account, is in the US and were helpful and very easy to deal with. I ordered this for my 82 year old mother who had previously been using a mailstation that quit connecting and for which 7 calls to a customer service group based in India was of no help. The keyboard is also a very nice one and the visual display is easy to read. Its a wonderful option for someone who wants email but doesn't really want to learn how to use a computer. The box arrived with this machine in it. I had it out of the box, hooked up and working within 10 minutes, including the time to open the box.
Love it. This is a great way for a senior citizen to communicate with her family when away.
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